Terms & Conditions
Sports Leisure Travel Ltd Booking Terms and Conditions
We are Sports Leisure Travel Ltd, a company registered in England and Wales with Company No. 6427106 with a Registered Address at 12 King Street, Leeds, West Yorkshire, United Kingdom, LS1 2HL.
Your contract is with Sports Leisure Travel Ltd. Together with the information contained in our booking quotation and confirmation letter, these booking conditions form the basis of that contract with Sports Leisure Travel Ltd.
We are a member of ABTA and ATOL and these T&Cs are compliant with their policies.
The following booking conditions (“T&Cs) form the basis of your contract with Sports Leisure Travel Ltd. In these booking conditions, “you”, “your” and “group member(s)” means all persons named on your booking with us (including anyone who is added or substituted at a later date), or any of them as the context requires. “Group Organiser” means the person who makes the booking. “We”, “us” and “our” means Sports Leisure Travel Ltd. These booking conditions only apply to the tour arrangements which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “tour”, “holiday” or “arrangements” mean such arrangements unless otherwise stated and “departure” means the start date of these arrangements.
By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and agree to the booking conditions contained in the T&Cs.
The Package Travel and Linked Travel Arrangements Regulations 2018
We operate in accordance with our obligations under the Package Travel and Linked Travel Arrangements Regulations 2018 which lays down our financial protection requirements and ensures you can expect the package you have booked and paid for. You will also benefit from all EU rights applying to packages. Additionally, as required by law, Sports Leisure Travel Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018
1. MAKING YOUR BOOKING
In order to make a booking, please follow the procedure on our website, send us a signed booking form and or submit an on-line booking request and or email confirmation along with the payments shown in clause 2.
DISCLAIMER: Adequate and valid travel insurance is COMPULSORY. Acceptance of your booking is conditional upon all group members being covered by appropriate and adequate personal travel insurance. It is a condition of our accepting your booking that this travel insurance is in effect prior to the date full payment of the tour cost must be made at latest. We advocate getting insurance cover as soon as possible on booking.
This insurance must include cover for:
I. cancellation or curtailment of your tour as a result of circumstances outside your control (including accident or illness and inability to travel for other reasons),
II. personal accident,
III. personal liability,
IV. medical expenses to include evacuation and repatriation in the event of medical need,
V. personal effects and money and
VI. cover for costs and liability arising from playing and practising your sport.
VII. additional cover for any adventurous activities (please check with your provider).
Please note, it is your sole responsibility to ensure that the travel insurance purchased is suitable for the particular needs of all group members including without limitation, in respect of any pre-existing medical condition (which must be disclosed to the insurer prior to purchasing the policy). If you travel against FCO advice, the validity of any insurance policy may be affected.
2. DEPOSITS AND BALANCE
Deposits must accompany a booking. In order to make a booking you must send us a signed booking form, follow any procedures via our website and or submit an online booking request along with the following deposits:
a. For Coach Tours: the first deposit is £75 per paying group member. The second deposit for all coach tours is 50% of the balance to be paid 8 weeks following payment of the first deposit. The final balance of the coach tour will be due in full 10 weeks before departure to include any additional fees and charges. A different payment timetable applies to late bookings – see below. The specific dates for payment will be set out in your confirmation letter.
b. For Air Tours: the first deposit is £150 per paying group member. The second deposit for all air tours is 50% of the balance to be paid 8 weeks following payment of the first deposit. The final balance will be due in full 10 weeks before departure to include any additional fees and charges. A different payment timetable applies to late bookings – see below. The specific dates for payment will be set out in your confirmation letter.
On occasion, a different deposit may be required, you will be informed at the time of booking if this is the case.
The full cost of any flights which have been purchased must be paid (and cannot be refunded) in the event of cancellation by you where the airline applies a 100% cancellation charge after booking (which is usually the case where full payment has to be made at the time of booking). This cost may exceed the deposit(s) paid.
c. A different payment timetable applies to late bookings – see below. The dates for payment will be set out in your confirmation letter. Generally, the price payable for flights is that applicable at the time we actually book them and prices cannot be held in advance. Flights may not be available to book when your tour is confirmed and the price actually payable for your flights when released by the airline may be different to that shown (as an estimate) in the booking quotation. If you wish to book your flights through us, the price payable will be that applicable when the flights are booked and not the estimated price shown on the booking confirmation. Where the cost of the flights is higher than estimated and you do not wish to pay this, we will endeavour to suggest alternative flights/travel arrangements. Any resulting increase will not be a surcharge as referred to in clause 3. However, we will not proceed to make your booking after receiving your authorisation and deposits without your further authority where the tour price payable will be greater than 110% of the last quoted tour price.
d. Travel documents will only be sent to you after full payment has been received. Deposit and balance due dates and deposit amounts may be varied from those set out above. You will be advised in your booking quotation where applicable. If we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 4 depending on the date we reasonably treat your booking as cancelled. All bookings are subject to these booking conditions. By signing the booking form or submitting an on-line booking request, the Group Organiser confirms that he has the authority of all persons traveling (or their parent or guardian for anyone under 18 at the time of booking) to make a booking with us on the basis of these booking conditions.
If you have any queries regarding any of these conditions you must contact us prior to making your booking.
e. Holding deposits: We may at our discretion be prepared to accept a holding deposit in order to secure an element of your tour (such as the accommodation) before you are in a position to provide the required deposits for all group members. Please note, this holding deposit will not be refundable in the event that you do not proceed with the booking.
f. Where you are booking a tour a long time in advance of departure, we may not be in a position to book or confirm the price of your flights at the time of booking your tour as airlines may not have released their services and prices for the relevant period. The price for flights which are not yet available to book which is shown in your booking quotation and confirmation letter is our estimate of the likely cost based on then current prices. However, the price payable will be that applicable when we are in a position to actually book the flights concerned which may be different to the estimate provided. Please be aware that there is a good deal of volatility in flight prices which we do monitor. If the price actually payable is not acceptable, we will of course endeavour to identify suitable alternative flights or travel arrangements. No contract will exist in respect of any such flights until they are available for us to book and you have confirmed you wish us to do so.
g. Damage/security deposit: A security deposit will be required for most bookings. Hotels, centres and accommodations require a damage deposit payable in the resort on arrival or when booking as follows. This will usually be payable with the balance of the tour cost but may also be payable directly to the accommodation booked on arrival. The amount of this will be advised at the time of booking. This deposit may be used in the event of any damage, breakages or loss of any nature being caused by you (‘damage’), whether accidentally or otherwise, or to pay damage or compensation payable and not us and we cannot become involved in any claim or dispute which may arise. Subject to any applicable deductions, we will refund the security deposit upon request at the end of your tour where this has been paid to us. Where the security deposit is paid to the accommodation booked, this will be refunded by them in accordance with their own policy.
3. YOUR CONTRACT
Your booking will be treated as firm and a binding contract between us comes into existence when we receive your deposit and send confirmation to you of your tour and the arrangements (please see clause 2(c) above in respect of flights). Where flights are booked later than the rest of the tour arrangements, a separate confirmation will be issued for these and a contract for them will come into existence at that point.
We both agree that the laws of England and Wales (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim which arises out of or in connection with our contract or your tour must be dealt with under the ABTA Arbitration Scheme (see clause 11) or by the Courts of England and Wales only unless, in the case of court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings may be brought in the courts of Scotland or Northern Ireland, as applicable. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland / Northern Ireland as applicable but if you do not so choose, the laws of England and Wales will apply.
The Group Organiser must check any documentation we send you relating to confirmation of your booking and any invoices carefully on receipt and contact us immediately if any information appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within 10 days of our sending it out (5 days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.
4. PRICES, MINIMUM NUMBERS AND SET DEPARTURE DATE TOURS
a. We reserve the right to alter the prices and correct errors in advertised prices across all channels of social media, websites and brochures at any time before your tour is confirmed. As mentioned at 2(c) there is a great deal of volatility across the flight sector and travel industry market. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Once a booking has been confirmed, the price will only be increased or decreased as set out below or referred to in clause 2. The price will not, however, change as a result of any variations in exchange rates used to calculate the cost of your tour after booking.
b. We have the right to increase the cost of your tour after confirmation should our costs increase as a direct consequence of a change in (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources or (ii) the level of taxes or fees on the travel services included in the contract imposed by third parties not directly involved in the performance of the package including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports. You will also be entitled to a price reduction where there is a decrease in our costs as a result of a decrease in the costs referred to in this paragraph which occurs between confirmation of your booking and the start of your tour.
c. We will absorb, and you will not be charged for any increase in the costs referred to in clause 4(b) above up to an amount equivalent to 2% of the tour cost. You will be charged for any increase in our costs over and above this 2%. if any increase in the cost of your confirmed booking in accordance with clause 4(b) is greater than 8% of the total cost of your tour, clauses 4(b) and 4(c) will apply.
d. You will be notified of any price increase or reduction applied in accordance with clause 4(a) together with the justification for and calculation of this not less than 20 days before departure. Where a reduction is applicable, we are entitled to deduct our administrative expenses from the refund.
e. All prices are calculated on the basis and condition that the minimum group size for your tour agreed at or before the time of booking is achieved by you. In the event that the number of paying group members confirmed by the specified deadline is less than the applicable minimum, we will offer you the choice of paying an adjusted price based on the actual group size where it is possible for us to operate the tour with a smaller number than the minimum group size. Where we cannot do so or you do not wish to accept the adjusted price, your booking will be cancelled. Cancellation charges will then be payable as shown in clause 9. Providing the minimum group size is achieved when the final balance is paid, we will not, however, adjust the price or cancel for this reason in the event that your group falls below the minimum size at a later stage. Please note, payment of an adjusted price as a result of the group size being smaller than the agreed minimum is not an alteration of the price agreed for the tour at the time of booking. This is an option we offer where we can as an alternative to cancellation where you have been unable to meet the minimum group size condition applicable to your booking.
f. If your group size increases we reserve the right to re-cost the price of your tour accordingly and account for the “extra” party members.
5. SPORTS TEAMS AND FIXTURES
Where a group is undertaking sports activities abroad involving local fixtures or a tournament it is the responsibility of the Group Organiser to obtain appropriate permissions from the local Football Association, Rugby Football Association or appropriate governing body.
Where sports fixtures or tournaments have been booked as part of the tour the participants must accept that as visiting opposition the allocation of age groups, team sizes, match duration and management of play will comply to the local rules and customs of the country they are playing in.
Whilst Sports Leisure Travel Ltd will make best endeavours to understand requirements and match teams for competitive fixtures we accept no responsibility for the standard and quality of teams being played.
6. IF WE HAVE TO ALTER OR CANCEL YOUR TOUR
a. Changes to confirmed tour arrangements sometimes have to be made. Most changes will be insignificant and we have the right to make these. Where an insignificant change is made before departure, we will notify you in writing. No compensation is payable for insignificant changes.
b. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to any of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted as referred to in clause 23. Where we have to do so, clause 6(c) and (d) will apply. All other alterations will be treated as insignificant changes.
c. In the event that we have to significantly alter any of the main characteristics of your confirmed booking arrangements or accepted special requirements we will provide you with the following information in writing as soon as reasonably possible:(i) the proposed alterations and any impact they may have on the price (ii) in the event that you do not want to accept the alteration(s) or any substitute package offered; and (iv) the period within which you must inform us of your decision and what will happen if you don’t do so.
d. If you choose to cancel your booking in accordance with clause 9(c), we will refund all payments you have made to us within 14 days of the date the cancellation takes effect. If we don’t hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within 14 days of the effective date of cancellation (see above). No compensation will be payable or other liability accepted where a change results from unavoidable and extraordinary circumstances (see clause 8).
e. For Sports Tours, fixtures may have to be amended or cancelled before and after departure. We go to great lengths to ensure the reliability and success of sporting fixtures. However cancellations can occur beyond our control. We have no control over the local organising body and any decisions they may make concerning the fixture(s) and no responsibility for the acts or omissions of other teams or their members. If your planned fixture(s) is amended or cancelled we both agree that it will be considered an insignificant change. We will endeavour to help arrange a similar replacement fixture(s) but shall not be obliged to do so and the rights and obligations concerning significant changes to main characteristics set out above shall not apply.
f. For Ski Tours, the company cannot accept responsibility for snow and weather conditions which may affect skiing or ice skating etc. If you are covered by our insurance you may be covered by special piste closure insurance. The decision of your ski school on the suitability of snow conditions is final.
g. In the event that unavoidable and extraordinary circumstances (see clause 8) occurring in the place of destination of your tour or its immediate vicinity significantly affect the performance of the contracted arrangements or the carriage of passengers to that destination, you will be entitled to cancel prior to departure without payment of cancellation charges. You must notify us of your wish to cancel for this reason in writing. Providing we are in agreement that you are entitled to do so in accordance with this clause, we will send you a cancellation invoice to confirm the cancellation. Any refund then due will be paid within 14 days of this date.
h. Occasionally, it may be necessary to cancel confirmed tour arrangements. We have the right to terminate your contract in the event (i) we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances (see clause 8) and we notify you of this as soon as reasonably possible or (ii) we have to cancel in the circumstances referred to in clause 6(f )) and we notify you of this not less than 10 weeks before departure. Where we have to cancel your tour in these circumstances, we will refund all monies you have paid to us within 14 days of the effective date of termination (see clause 6 (d)) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred. We will of course endeavour to offer you comparable alternative arrangements where possible which you may choose to book (at the applicable price) in place of those cancelled. Please note, a full refund entitlement only arises where we are prevented from performing your contracted holiday arrangements in the circumstances referred to above and we exercise our right to cancel as a result. Without limitation and subject to clause 6(h), you will not be entitled to a full refund and cancellation charges are likely to apply where such circumstances affect your ability to travel on your tour. This may be the case, for example, where restrictions applied by the UK or any overseas government or public authority mean you are unable to leave the UK and/or travel to or gain entry into the country(ies) where your tour is due to take place. The issue of advice or recommendations against travel by public authorities (such as the Foreign Office) does not automatically mean we are prevented from performing your tour arrangements but may instead affect your ability to travel.
The information contained in our website and in other advertising material is believed correct to the best of our knowledge at the time of publication. However, errors may occur occasionally, and information may subsequently change and be communicated to you. You must therefore ensure you check all details of your chosen trip (including the price) with us at the time of booking.
8. UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation or other sums for damage, loss and or expense where the performance or prompt performance of our contractual obligations is prevented or affected by unavoidable and extraordinary circumstances commonly known as Force Majeure. The same position applies where you suffer any damage or loss (as more fully described in clause 15(b) below) as a result of such circumstances. In these booking conditions, Force Majeure means any unavoidable and extraordinary circumstances and or event which is beyond our control, the consequences of which could not have been avoided, foreseen and even if all reasonable measures and due care had been taken. Such situations are likely to include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, flood, epidemics and closure or restriction of transport hubs or facilities including, for example, ports, airports, the Channel Tunnel or airspace. Unavoidable and extraordinary circumstances also include the coronavirus, and any other viral, pandemic and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects (such as social distancing).
9. IF YOU HAVE TO CHANGE OR CANCEL YOUR TOUR
Should you wish to make any changes to your confirmed tour, you must notify us in writing as soon as possible. Changes to a confirmed trip will be considered depending on availabilities and practicalities so whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of £10.00 per person will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. A change of tour dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the tour price where, for example, the basis on which the price of the original tour was calculated has changed.
Any group member may transfer their place to another person (introduced by you) provided the person to whom the place is transferred satisfies all conditions which form part of your contract with us. Requests for a transfer must be made not less than 14 days before departure and must be accompanied by the name and other applicable details of the replacement group member. Where the transfer can be made, all reasonable costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of £10.00 must be paid before the transfer can be affected. Any overdue balance payment must also be received. For flight-inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight for the group member(s) concerned.
A cancellation is a withdrawal from the tour of one or more paying group member(s) without replacement (see above) or cancellation of the entire booking. You may cancel at any time prior to departure.
WE MUST RECEIVE WRITTEN CONFIRMATION OF CANCELLATION ADVISED TO US BY THE GROUP ORGANISER AND ACKNOWLEDGED BY US. ONLY THEN IS THE CANCELLATION NOTICE EFFECTIVE.
Naturally, we hope that it will not become necessary for you to cancel your booking, but sometimes circumstances make this inevitable. Once written notice of cancellation is received charges will apply on the following scale as follows based on the date the written notice of cancellation is received by us. In calculating these cancellation charges, we have taken account of possible cost savings and the generation of income from other bookings which may be able to utilise cancelled services to the extent this is likely to be achievable. As referred to in clause 1, it is a condition of our accepting your booking that you have travel insurance which provides cover against the risk of cancellation charges where you need to cancel for a reason outside your control.
a) Before final payment is due (i.e. more than 70 days before departure unless an earlier final payment date is applicable to your booking): if any paying group member or the entire group cancels after booking, the full deposit(s) then paid and/or due will be retained. The cost of any flights is non-refundable after they have been purchased where the airline applies a 100% cancellation charge after booking (which is usually the case where full payment has to be made at the time of booking). This cost may exceed the deposit(s) paid. If this is the case, the amount by which the flight cost exceeds the deposit(s) paid will be payable in addition to the deposit(s) for the group members who are cancelling.
b) After final payment is due: if any paying group member cancels after payment is due, and no suitable substitute is immediately available, cancellation charges will be levied as follows:
c) You are reminded to check the terms of your group travel insurance policies for cancellation provision and terms.
d) At all times we reserve the right to adjust our cancellation charges to take into consideration non-refundable transport, flights and accommodation charges paid to suppliers which are unrecoverable and exceed any cancellation fees.
e) Cancellation affecting minimum size of group: if any cancellation brings the number of the group members below the number required for a particular tour price or a particular set of concessions for accompanying adults, clause 4(b) will apply. Concessions for accompanying adults may also be adjusted.
f) Any agreement to extend or otherwise vary the payment timetable set out in clause 2 does not affect the payment of cancellation charges (including the timetable) as set out in this clause. The references to the balance due date and the date the final payment is due in this clause mean the balance due date referred to in clause 2 irrespective of the date payment of the balance / final payment is due under any revised payment timetable.
g) The cost of any excursions which are organised separately to the tour and do not form part of the tour cost is non-refundable in the event of your cancellation after confirmation unless the excursion operator is prepared to refund the cost in whole or part.
10. COMPLAINTS PROCEDURE
We will endeavour to do our very best to insure a successful trip for you. However, if you do have a complaint then please let us know and or the supplier in question immediately so that the issue can be resolved. Complaints should be put in writing and sent to us as soon as possible. Until we know about a complaint or problem we cannot begin to investigate and rectify it. Most issues can be dealt with quickly and amicably.
If you have any complaint on tour, you should immediately register the complaint with the local agent/supplier and they will do their best to resolve the issue on the spot. If the matter is not settled, please inform us in the UK immediately (during your tour). If you fail to notify us and or the supplier without delay it may effect your rights under these T&Cs. We would also refer you to the clauses here relating to ABTA (11).
If the complaint or problem is not resolved to your satisfaction and you wish to pursue the matter, you should contact us in writing with full details within 28-days. Only the Group Organiser should contact us on behalf of the group. If you fail to follow this simple complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. Please also refer to clause 11.
11. DISPUTE RESOLUTION
We are a member of ABTA. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of your contract with us. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com).
The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your application for arbitration and other required documents must be received by ABTA within 18 months of your return from the tour.
Outside this time limit arbitration under the scheme may still be available if we agree, but the ABTA Code does not require such agreement. For injury and illness claims, you can request the ABTA mediation procedure and we have the option to agree to this.
It is a condition of us accepting your booking that each member of the group has appropriate and adequate travel insurance (see clause 1 Disclaimer). This is compulsory and your responsibility.
13. COMPLAINTS PROCEDURE
The Group Organiser is officially in charge of the group and is responsible for ensuring that the group will be fully and properly supervised at all times and that all instructions and guidance we provide are followed. The Group Organiser also warrants that at least one accompanying supervising adult will be on duty at all times throughout the duration of the tour. The supervising adults are responsible for the good behaviour and discipline of the group throughout the tour.
No group member under 18 years will be allowed to consume alcoholic beverages without prior written consent of their parent/ guardian and no member of the group will be permitted to smoke in the bedrooms or otherwise cause fire hazards. The Group Organiser is also responsible for ensuring that all group members are specifically made aware of the above obligations prior to the tour commencement.
The Group Organiser must ensure that all group members are made aware of our code of conduct prior to travel. This is provided with your final documents prior to departure.
14. DATA PROTECTION
Sports Leisure Travel Ltd is a data controller for the purposes of the EU General Data Protection Regulation (which is otherwise known as GDPR) and the Data Protection Act 2018 (together referred to as data protection laws in this section). The protection of your personal data is extremely important to us. In order to respond to an enquiry, send you any material in respect of our tour arrangements and process and fulfil your booking, we need to use, where appropriate disclose and otherwise process the personal data you provide us with.
You may ask us what personal data of yours is being held or processed, for what purpose and to whom it may be or has been disclosed. You may also withdraw your consent to receiving marketing material or other communications from us at any time by unsubscribing to our e-mails or otherwise contacting us on firstname.lastname@example.org Please also let us know if you believe the personal data we are holding is inaccurate, out of date or incomplete. If you have any complaint about the way in which your personal data has been dealt with, please contact us by e-mail to email@example.com We will investigate and respond to you as soon as we reasonably can. If you remain dissatisfied, you may complain to the Information Commissioner’s Office. For further details, see www.ico.org.uk
a. We promise to make sure that all parts of the tour we have agreed to make, perform or provide as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted trip arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
b. We will not be responsible for any injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from any of the following:
i) your act(s) and or omissions or
ii) the acts or omissions of a third party not connected with the provision of your tour and which were unforeseeable or unavoidable or
iii) Force Majeure (see clause 8).
c. We will not be responsible where you do not enjoy your tour or suffer any problems because of a reason you did not tell us about when you booked your tour or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business (including self employed loss of earnings). We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services, activities or facilities which your hotel or any other supplier agrees to provide for you where the services, activities or facilities are not advertised by us as forming part of your tour and we have not agreed to arrange them as part of our contract and any excursion, activities or other services you purchase during your tour. Similarly, we cannot accept responsibility where facilities and services we have advertised in good faith are temporarily closed or withdrawn by the supplier without our prior knowledge (for example, as a result of lack of demand or staff or for repair or maintenance). In addition, regardless of any wording used by us in any quotation, confirmation, advertising or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
d. The promises we make to you about the services we have agreed to provide or arrange as part of our contract, and the laws and applicable standards of the country in which your claim occurred, will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint were provided in compliance with the applicable local laws and standards, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable participant to refuse to take the tour in question. This exception does not, however, apply to the absence of seatbelts on coaches contracted outside the UK as this is not a legal requirement elsewhere. Please note, however, our obligation is to exercise reasonable skill and care as referred to in clause 15(a). We do not make any representation or commitment that all services will comply with applicable local laws and standards and failure to comply does not automatically mean we have not exercised reasonable skill and care.
e. Except as set out in clause 15(f) or as otherwise permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. For all other claims, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the total tour cost (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limit applies to your claim under clause 15(f). This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your tour.
f. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and / or off the transport concerned) provided by any air, sea or rail carrier to which any international convention or EU regulation applies, our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which damages / compensation will be payable) will be limited as if we were the carrier in question as set out below. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the applicable international convention or EU regulation which applies to the travel arrangements in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents and/or the Athens Convention (as amended by the 2002 protocol) for international and EU domestic carriage by sea and the Convention of 1980 concerning International Travel by Rail (COTIF) as amended, for travel by rail. Where a carrier would not be obliged to make any payment to you under the applicable international convention or EU regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we will deduct any money which you have received or are entitled to receive from the carrier for the claim in question. Copies of the applicable international conventions and EU regulations are available from us on request.
g. In line with (13) and our policy on behaviour we reserve the right in our absolute discretion to terminate, without notice, the travel arrangements of any group whose behaviour is such that it is likely in our opinion or in the opinion of the airline pilot, bus driver, hotelier, accommodation owner, manager or any other person in authority to cause distress, damage, danger or annoyance to other customers, employees or to any other third party. You understand that we shall be under no liability to pay any refund or compensation to or costs incurred by, any person whose behaviour is thus unacceptable. You also agree to indemnify us fully against any claim (including legal costs) made against us by or on behalf of the owners of such accommodation or the operator of such flight or other means of transportation, on behalf of the owners of such accommodation or the operator of such flight or other means of transportation.
h. We have no liability for any safeguarding and welfare issues relating to group members and any measures, procedures and policies are in place on your terms only.
16. TRAVEL DELAY
We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Your travel insurance may provide you with some cover in the event of significant delay. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with refreshments, meals and accommodation under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you.
All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the Denied Boarding Regulations. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline.
If your airline does not comply with these rules you may use the CAA Passenger Advice and Complaints Service. See www.caa. co.uk/Passengers/Resolving-travel-problems for further details.
In accordance with EU Directive EC No 2111/2005, we are required to bring to your attention the existence of a ‘Community List’ which contains details of airlines which are subject to an operating ban within the EU. The Community List is available for inspection at https://ec.europa.eu/transport/modes/air/safety/air-ban_en
We are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any changes to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The flight timings detailed on your confirmation letter or elsewhere are for guidance only and subject to alteration and confirmation.
The latest timings will be shown on your tickets which will be dispatched to the Group Organiser approximately two weeks before departure. The Group Organiser must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched. - we will contact you as soon as possible if this occurs. Any change in the identity of the carrier, flight timings and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we / the carrier are unable to offer you a suitable alternative the provisions of clause 4 will apply.
Due to luggage space varying between coach models, we strongly recommend that each passenger restricts their personal luggage to just one item, i.e. a small/medium size soft holdall. Hard cases will not be accepted. For flights, luggage allowances and restrictions (hand and checked) vary between airlines. Details of these can be provided on request. If group members bring luggage that exceeds the size or weight limits that are allowed according to their ticket, they will be personally liable for any additional fees or charges that are imposed by the airline.
19. CONDITIONS OF SUPPLIERS
Many of the services which make up your tour are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable international conventions or regulations (see clause 15(f)). Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
20. SAFETY STANDARDS
Please note, it is the requirements and standards of the country in which any services which make up your tour are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower. For example, some of the coaches we use on our tours are not fitted with seatbelts as this is not a legal requirement of the country(ies) in which the tours are to take place. Please also see 14(d).
21. YOUR FINANCIAL SECURITY
We provide full financial protection for our package tours by way of our Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 11883).
When you buy an ATOL protected flight or flight inclusive package from us*, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
*The flights and flight inclusive holidays we arrange are ATOL protected providing your flight departs from within the UK/EEA. For further information visit the ATOL website at www.atol.org.uk.
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
In the event you need to make a claim, the Civil Aviation Authority can be contacted at Gatwick Airport South, West Sussex, RH6 0YR, UK tel +44 (0)333 103 6350 and e-mail firstname.lastname@example.org. See also www.caa. co.uk for further information.
For package tours that are not by air, your financial protection is administered by ABTA (see below).
We are a member of ABTA (ABTA membership number Y6800). We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We refer you to ABTAs arbitration scheme below (clause 11). If your tour does not include flights (or includes flights which originate from outside the UK/EEA), ABTA will financially protect your holiday by ensuring you receive a refund or, if your tour includes return travel to the UK (other than flights) you are returned to the UK in the event that your holiday cannot be provided as a result of our insolvency.
You agree to accept that in the event of our insolvency ABTA may arrange for the services you have bought to continue, or for a suitable alternative to be provided at the same cost as your original booking. You also agree to accept that in circumstances where the travel service supplier provides the services you have bought, you agree to pay any outstanding sum under your contract with us to that alternative travel service provider. However, you also agree that in some cases the services will not be provided, in which case you will be entitled to make a claim under ABTA’s Scheme of Protection (or your payment card issuer where applicable) for a refund of the monies you have paid. Please go to www.abta.com for more information on the financial protection provided by ABTA. For further information on the Code, please go to www. abta.com. ABTA can also be contacted at 30 Park Street, London SE1 9EQ and by telephone +44 (0)20 3117 0599
In the event of our insolvency we, or any appointed insolvency practitioner, may disclose your personal information to the CAA, and/or ABTA so that they can assess the status of your booking and advise you on the appropriate course of action under any scheme of financial protection. The CAA’s General Privacy Notice is at https://www.caa.co.uk/Our-work/About-us/General-privacy-notice/ ABTA’s Privacy Notice is at https://www.abta. com/privacy-notice.
22. FOREIGN OFFICE ADVICE
The UK Foreign Office publishes regularly updated travel information on its website www.gov.uk/foreign- travel-advice and https://travelaware.campaign.gov.uk/ which you are recommended to consult before booking and in good time before departure. Any guidance given by Sports Leisure Travel Ltd will be in line with Foreign & Commonwealth Office advice.
If the FCO publishes advice not to travel to a stated destination 48 hours prior to departure date, then we will aim to find a suitable package alternative. However, if this is not possible, then a full refund would be provided under the EU Package Directive. The refund confirmation would be aligned to your departure date in accordance with ABTA regulations.
23. PASSENGER INFORMATION, PASSPORTS, VISAS AND HEALTH REQUIREMENTS
It is the responsibility of the Group Organiser to provide accurate passenger information in the correct format within the timescales requested at the time of booking. Failure to provide accurate passenger details within the indicated timescales may impact the cost or incur charges or cancelled bookings by third party suppliers. Where charges are incurred, these will be passed directly to the group and will need to be settled prior to departure.
We do not accept any liability and or responsibility if you cannot travel because you have not complied with any passport, visa or entry requirements. It is the responsibility of the Group Organiser to check passport and visa requirements for your tour at the time of booking. All these requirements must be checked with relevant embassies and pursuant to country codes of entry. We will not do this. Requirements may change and you must check the up-to-date position in good time before departure. We will assume that all group members are British citizens with a British passport (or entitlement to apply for one) unless the Group Organiser advises us otherwise.
It is the responsibility of the Group Organiser and group members (or their parent or guardian for anyone under 18 at the time of booking) to ensure that their passport is in date and has sufficient time remaining prior to the departure date.
If any group member (who is a British citizen) is 16 or over and hasn’t yet got or had a passport, even more time needs to be allowed as the UK Passport Service has to confirm identity before issuing a first passport. If any group member is not a British citizen or holds a non-British passport, the Group Organiser should advise us before making your booking. Please ensure you check the latest position on applying for or renewing a passport at the earliest opportunity.
It is the Group Organiser’s responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those introduced and remaining to deal with coronavirus) in good time before departure. As changes may occur at any time (including at short notice), the Group Organiser must ensure they are aware of the current position prior to departure.
Details are available from your GP surgery and travel clinics and from the National Travel Health Network and Centre www.travelhealthpro. org.uk. Information on health is also available on www.nhs.uk/live-well/healthy-body/before-you-travel. We will notify you of any health requirements (such as mandatory inoculations) that must be satisfied in order to gain entry into your tour destination(s). However, health requirements and recommendations may change at any time and are likely to have done so before you travel (quite possibly at short notice). You must therefore check the up-to-date position in good time before and close to departure. If you are unable to travel as a result of failure or inability to comply with any health-related or other requirements, cancellation charges will apply as referred to in clause 9.
It is the Group Organiser’s responsibility to ensure that all group members are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation or otherwise comply with all applicable requirements (including health/coronavirus related ones.). If failure to have any necessary travel or other documents results in any financial penalties being imposed on us or expenses or costs being incurred by us, you will be responsible for reimbursing us accordingly. If you are unable to travel as a result of failure or inability to comply with any health-related or other requirements, cancellation charges will apply as referred to in clause 9.
24. SPECIAL REQUESTS AND REDUCED MOBILITY / MEDICAL CONDITIONS / DISABILITIES
If you have any special request, the Group Organiser must advise us prior to submitting your booking form. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met unless we specifically confirm it to you. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request in confirmation documentation or elsewhere is not confirmation that the request will be met.
Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied with (where it is possible to give this) where it is important to you. Special requirements we have accepted will be specifically confirmed as accepted in your confirmation documentation. Before you make your booking, we will advise you as to whether the proposed tour arrangements are generally suitable for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements are likely to vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability.
If any group member suffers from reduced mobility or has any other medical condition or disability which may affect your tour or any special requirements as a result of reduced mobility or any medical condition or disability, please tell us before you make your booking so that we can provide you with precise information as to the suitability of the arrangements for the person(s) concerned taking into account their needs. You are under an obligation to provide us with full and clear information in writing at the time of booking and whenever any change in the condition, disability or mobility occurs. The Group Organiser must also promptly advise us if any medical condition, disability or reduction in your mobility which may affect your tour develops after any booking has been confirmed.
25. ASSISTANCE DURING YOUR HOLIDAY
In the event you end up in difficulty (of any sort) during your tour, we will attempt to provide you with appropriate and reasonable assistance as soon as reasonably possible. This may include the provision of appropriate information on health services, local authorities and consular assistance and by assisting you to make long-distance communications and to find alternative travel arrangements as may be applicable. Where you are in difficulty as a result of your negligence, we may charge you a reasonable fee for this assistance which will not exceed the costs we actually incur at any time.
Last Reviewed: 21/11/2023